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Terms of Service

Last updated: 4 August 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the FacePlugin website, content, demonstrations, documentation, communications, and related services.

By accessing or using this website, submitting an enquiry, requesting a demonstration, downloading evaluation materials, or otherwise interacting with FacePlugin, you agree to these Terms.

If you do not agree to these Terms, you must not use the website or any related materials.

These Terms should be read together with our Privacy Policy and any additional terms, quotations, order forms, licence agreements, support agreements, data-processing agreements, or other written contracts that apply to a particular product or service.

2. About FacePlugin

FacePlugin provides biometric software development kits and related technology, including:

  • face recognition;
  • face-liveness detection;
  • deepfake detection;
  • identity-document recognition;
  • identity-document liveness;
  • biometric authentication; and
  • identity verification and eKYC workflows.

FacePlugin may be contacted at:

FacePlugin
323 High Road
Chadwell Heath
Romford, Essex
United Kingdom

Email: info@faceplugin.com
WhatsApp: +1 (469) 278-4822

Where FacePlugin is operated by a registered legal entity, references to “FacePlugin”, “we”, “us”, or “our” mean that legal entity.

3. Intended Users

Our website, SDKs, documentation, and services are primarily intended for:

  • businesses;
  • developers;
  • government or public-sector organisations;
  • regulated organisations;
  • professional users;
  • technology partners; and
  • enterprise customers.

Unless expressly agreed in writing, FacePlugin products are not offered for personal, household, or consumer use.

If you use the website or services on behalf of an organisation, you confirm that:

  • you have authority to act on behalf of that organisation;
  • the organisation accepts these Terms; and
  • references to “you” include both you and that organisation.

Nothing in these Terms affects any mandatory rights that cannot lawfully be excluded.

4. Website Access

We grant you a limited, non-exclusive, non-transferable, and revocable right to access and use this website for lawful business and informational purposes.

You are responsible for:

  • ensuring that anyone accessing the website through your connection understands these Terms;
  • maintaining suitable device and network security;
  • using up-to-date browsers and software; and
  • ensuring that your use complies with applicable laws.

We may modify, suspend, withdraw, restrict, or discontinue any part of the website without notice.

We do not guarantee that the website or any particular content will always be available, uninterrupted, secure, or error-free.

5. Information on the Website

Website content is provided for general information and marketing purposes.

Product descriptions, illustrations, interface examples, performance figures, benchmarks, processing times, confidence scores, gallery sizes, sample verification results, and use cases may be illustrative.

Actual results may vary depending on factors including:

  • hardware;
  • deployment environment;
  • model or SDK version;
  • image and video quality;
  • camera specifications;
  • lighting;
  • pose;
  • document quality;
  • selected thresholds;
  • operating system;
  • application design;
  • integration configuration; and
  • the characteristics of the data being processed.

Website content does not constitute:

  • a binding product specification;
  • a service-level commitment;
  • a performance guarantee;
  • legal or regulatory advice;
  • an offer capable of automatic acceptance; or
  • a substitute for technical evaluation.

Binding product specifications and commitments must be stated in an applicable written agreement.

6. Product Enquiries and Demonstrations

Submitting an enquiry, requesting a demonstration, or contacting FacePlugin does not create a contract or oblige either party to proceed with a transaction.

Demonstrations, evaluations, trials, and proofs of concept may be subject to additional terms.

You must not provide real biometric information, identity documents, confidential information, or sensitive personal information for a demonstration or evaluation unless:

  • FacePlugin has requested it;
  • you have authority to provide it;
  • an appropriate legal basis exists;
  • relevant individuals have been informed where required; and
  • FacePlugin has approved a secure transfer method.

Demonstration results are provided for evaluation and must not be treated as final production results.

7. Orders and Commercial Agreements

A contract for a FacePlugin product or service is formed only when the parties enter into an applicable written agreement, which may include:

  • a signed quotation;
  • an order form;
  • a software licence agreement;
  • an end-user licence agreement;
  • a statement of work;
  • a support agreement;
  • a reseller or partner agreement; or
  • another written contract accepted by FacePlugin.

The commercial agreement will normally specify:

  • licensed products and modules;
  • permitted platforms and environments;
  • licence duration;
  • authorised devices, applications, or servers;
  • fees and payment terms;
  • technical restrictions;
  • support and maintenance;
  • updates and upgrades;
  • deployment rights; and
  • any usage limitations.

If these Terms conflict with a signed commercial agreement, the signed commercial agreement will take priority for the relevant product or service.

8. Software Licences

FacePlugin SDKs and software are licensed, not sold.

Subject to payment of applicable fees and compliance with the relevant licence agreement, FacePlugin may grant the customer a limited right to install and use specified software within authorised environments.

No ownership of the software, source code, models, algorithms, documentation, trademarks, or other FacePlugin intellectual property is transferred to the customer unless expressly stated in writing.

Unless expressly permitted by an applicable agreement, you must not:

  • copy the software beyond permitted backup or deployment copies;
  • distribute, sublicense, lease, rent, sell, or transfer it;
  • share licence keys with unauthorised parties;
  • use a licence outside the authorised application or environment;
  • bypass licensing or activation controls;
  • remove copyright, trademark, or proprietary notices;
  • access or attempt to extract underlying models or model weights;
  • reverse engineer, decompile, disassemble, or modify the software except where applicable law does not permit such restriction;
  • use the software to develop a directly competing product through unauthorised extraction or replication; or
  • make the software or SDK available as a standalone product to third parties.

Specific licence rights and restrictions will be governed by the applicable licence agreement.

9. Evaluation and Trial Licences

Evaluation, demonstration, or trial software may:

  • operate for a limited period;
  • include reduced functionality;
  • contain technical restrictions;
  • be limited to testing and evaluation;
  • be unsuitable for production use;
  • require internet or manual activation; and
  • automatically stop functioning when the evaluation period ends.

Unless FacePlugin expressly authorises otherwise in writing, evaluation software must not be used:

  • in production;
  • to make real-world identity decisions;
  • to provide commercial services;
  • to process real end-user data at scale; or
  • as part of a live regulated workflow.

FacePlugin may revoke or discontinue an evaluation licence at any time.

10. Licence Activation

Some FacePlugin products require a licence key, activation file, hardware identifier, application identifier, server identifier, or similar technical mechanism.

You are responsible for protecting all activation information and preventing unauthorised access.

You must notify FacePlugin promptly if you believe that:

  • a licence key has been compromised;
  • an activation has been copied or misused;
  • unauthorised deployment has occurred; or
  • your authorised deployment environment has materially changed.

FacePlugin may suspend or deactivate a licence where it reasonably believes that the licence:

  • has been used outside the agreed scope;
  • has been shared without permission;
  • has been obtained fraudulently;
  • creates a security risk; or
  • is being used in material breach of an applicable agreement.

11. Customer Responsibilities

You are responsible for your application, deployment, users, data, decisions, policies, configurations, and legal compliance.

You must:

  • integrate and configure the products appropriately;
  • follow applicable technical documentation;
  • test the products before production deployment;
  • select appropriate matching and liveness thresholds;
  • monitor performance within your intended environment;
  • implement appropriate fallback and review procedures;
  • protect licence keys, biometric information, identity documents, and verification results;
  • restrict access to authorised personnel;
  • maintain appropriate security controls;
  • provide required notices to end users;
  • obtain consent where legally required;
  • establish an appropriate legal basis for processing;
  • respond to end-user requests and complaints;
  • establish suitable retention periods; and
  • comply with applicable privacy, biometric, employment, equality, surveillance, identity-verification, and consumer-protection laws.

You remain responsible for decisions made using outputs produced by FacePlugin products.

12. Biometric and Identity Data

FacePlugin products may process information such as:

  • face images;
  • video frames;
  • biometric templates;
  • similarity scores;
  • liveness results;
  • anti-spoofing signals;
  • identity-document images;
  • document portraits;
  • OCR data;
  • MRZ data;
  • barcode data;
  • document-authenticity signals; and
  • verification decisions.

FacePlugin products are designed primarily for private deployment on customer-controlled servers, private cloud environments, air-gapped infrastructure, mobile devices, or edge devices.

In a standard customer-controlled deployment, the customer controls the end-user information processed through the SDK.

You must not use FacePlugin products to process biometric or identity information unless you have:

  • a lawful and legitimate purpose;
  • an appropriate legal basis;
  • any additional legal condition required for biometric information;
  • provided appropriate privacy information;
  • implemented required security safeguards; and
  • completed any required risk or impact assessment.

You must not represent that FacePlugin is the controller of your end-user information unless FacePlugin has expressly agreed to that role in writing.

13. Responsible Use of Biometric Technology

You must use FacePlugin products responsibly and proportionately.

You must not use the products for:

  • unlawful surveillance;
  • unlawful profiling;
  • harassment or stalking;
  • identity theft or impersonation;
  • discrimination;
  • deceptive manipulation;
  • unauthorised monitoring of employees or members of the public;
  • processing data obtained unlawfully;
  • violation of privacy or human rights;
  • avoiding legal or regulatory obligations; or
  • any purpose prohibited by applicable law.

Where an application may materially affect an individual’s rights, opportunities, employment, financial access, healthcare, liberty, or access to essential services, you are responsible for implementing appropriate safeguards, which may include:

  • human review;
  • documented thresholds;
  • quality controls;
  • testing for relevant demographic and environmental conditions;
  • explanations or notices;
  • challenge and appeal processes; and
  • alternative verification methods.

FacePlugin outputs should not be treated as infallible.

14. Accuracy and Performance

Biometric and document-analysis systems operate probabilistically and may produce:

  • false matches;
  • false non-matches;
  • false liveness rejections;
  • false attack classifications;
  • incorrect OCR results;
  • incomplete document fields;
  • missed manipulations; or
  • other errors.

You are responsible for determining whether the products are appropriate for your use case and risk level.

You must test performance using representative:

  • devices;
  • cameras;
  • documents;
  • image conditions;
  • user populations;
  • operating environments; and
  • attack scenarios.

Published benchmarks or certifications do not guarantee identical results in every customer environment.

15. Prohibited Website Use

You must not:

  • use the website unlawfully or fraudulently;
  • attempt to gain unauthorised access to the website or its infrastructure;
  • introduce malware, viruses, ransomware, or harmful code;
  • perform unauthorised vulnerability scanning or penetration testing;
  • interfere with website performance or availability;
  • scrape or extract website content at excessive scale;
  • use automated systems in a manner that places unreasonable demand on our systems;
  • impersonate FacePlugin or another person;
  • submit false or misleading information;
  • misuse forms, email addresses, or WhatsApp contact details;
  • attempt to obtain confidential technical information without authorisation;
  • reproduce our website as a misleading or fraudulent website; or
  • use our name or branding in a way that suggests an unauthorised partnership or endorsement.

We may block or restrict access where we reasonably believe misuse has occurred.

16. Customer Data

As between FacePlugin and the customer, the customer retains its rights in information submitted to or processed through its authorised deployment.

You grant FacePlugin only those rights reasonably required to:

  • provide agreed services;
  • deliver technical support;
  • investigate reported issues;
  • perform authorised testing; or
  • meet contractual and legal obligations.

Where FacePlugin processes customer personal information on behalf of a customer, the parties may enter into a separate data-processing agreement.

You are responsible for ensuring that customer data supplied to FacePlugin:

  • has been collected lawfully;
  • may lawfully be shared with FacePlugin;
  • is accurate and relevant;
  • does not infringe third-party rights; and
  • is transmitted through an approved secure method.

17. Privacy

Our handling of personal information collected through the website and direct business interactions is described in our Privacy Policy.

The Privacy Policy forms part of these Terms but does not replace any separate data-processing agreement required for a commercial deployment.

When you use a third-party communication service, including WhatsApp, the relevant third party may also process information under its own terms and privacy policy.

18. Intellectual Property Rights

The website and its contents are owned by or licensed to FacePlugin.

Protected materials may include:

  • software;
  • SDKs;
  • source and object code;
  • machine-learning models;
  • model weights;
  • algorithms;
  • APIs;
  • technical documentation;
  • product designs;
  • text;
  • graphics;
  • user-interface designs;
  • diagrams;
  • videos;
  • demonstrations;
  • trademarks;
  • logos; and
  • other materials.

Subject to these Terms, you may view website content and make reasonable internal business use of publicly available materials.

You must not copy, republish, modify, distribute, sell, license, publicly display, frame, mirror, or commercially exploit website content without prior written permission, except where permitted by applicable law.

“FacePlugin” and associated branding may not be used without written permission.

19. Feedback

If you voluntarily provide suggestions, ideas, feature requests, comments, or other feedback, you grant FacePlugin a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable right to use that feedback for any lawful business purpose.

FacePlugin is not required to:

  • keep general feedback confidential;
  • pay compensation for feedback;
  • implement feedback; or
  • attribute feedback to you.

This section does not apply to information protected by a signed confidentiality agreement.

20. Confidential Information

Information clearly identified as confidential, or which should reasonably be understood to be confidential, must not be disclosed or used except for the purpose for which it was provided.

Confidentiality obligations do not apply to information that:

  • is publicly available without breach;
  • was already lawfully known;
  • is received lawfully from another source;
  • is independently developed without using confidential information; or
  • must be disclosed by law or a competent authority.

Detailed confidentiality obligations may be included in a separate agreement or nondisclosure agreement.

21. Third-Party Software and Components

FacePlugin products may include or interact with third-party software, open-source components, operating systems, frameworks, containers, mobile platforms, or hardware.

Third-party components may be subject to separate terms and notices.

You are responsible for obtaining and maintaining any third-party systems required for your deployment unless the applicable agreement states otherwise.

FacePlugin is not responsible for third-party products, services, changes, outages, security issues, or compatibility problems outside our reasonable control.

22. Third-Party Links

The website may include links to external websites, documentation, services, or communication platforms.

These links are provided for convenience and do not necessarily constitute endorsement.

FacePlugin does not control and is not responsible for:

  • third-party content;
  • availability;
  • security;
  • privacy practices;
  • terms;
  • products; or
  • services.

You access third-party services at your own risk.

23. Fees, Taxes, and Payment

Fees and payment terms will be specified in the applicable quotation, order form, invoice, or commercial agreement.

Unless stated otherwise:

  • fees are exclusive of applicable taxes;
  • the customer is responsible for applicable VAT, sales, withholding, or similar taxes;
  • invoices must be paid by the stated due date;
  • bank and transfer fees are the customer’s responsibility; and
  • overdue amounts may result in suspension of licences, support, or services.

Website statements such as “no per-call fees” or “unlimited verifications” apply only within the scope and limitations of the purchased licence.

No refund is due except where:

  • expressly stated in the applicable agreement;
  • agreed by FacePlugin in writing; or
  • required by law.

24. Support, Maintenance, and Updates

Support, maintenance, updates, upgrades, response times, and service levels are provided only where included in an applicable agreement.

Unless expressly agreed otherwise, FacePlugin is not required to:

  • support every operating-system or hardware version;
  • maintain compatibility with third-party changes;
  • provide new features;
  • provide source code;
  • provide custom integration work; or
  • support modified or unauthorised deployments.

You are responsible for:

  • maintaining suitable backups;
  • testing updates before production deployment;
  • following version and compatibility guidance; and
  • maintaining your own application and infrastructure.

25. Security

FacePlugin may implement technical and organisational security measures appropriate to the services it provides.

However, no website, software system, data transmission, or storage environment can be guaranteed to be completely secure.

You are responsible for the security of your:

  • infrastructure;
  • application;
  • deployment;
  • user accounts;
  • credentials;
  • licence keys;
  • devices;
  • networks;
  • databases; and
  • end-user information.

You must notify FacePlugin promptly if you discover a security vulnerability affecting FacePlugin technology.

You must not publicly disclose an unremediated vulnerability in a manner that creates unnecessary risk before giving FacePlugin a reasonable opportunity to investigate.

26. Availability and Changes

We may change:

  • website content;
  • product names;
  • product features;
  • documentation;
  • supported platforms;
  • SDK versions;
  • system requirements;
  • evaluation conditions; or
  • availability of products and services.

We may also perform maintenance or temporarily suspend access.

Where a customer has a signed agreement, material contractual commitments will be governed by that agreement.

27. Disclaimers

To the fullest extent permitted by law, the website and publicly available materials are provided on an “as is” and “as available” basis.

FacePlugin does not warrant that:

  • the website will always be available;
  • the website will be free from errors or security vulnerabilities;
  • all information will always be complete or current;
  • every product will be suitable for every use case;
  • biometric or document results will always be correct;
  • the products will detect every attack or manipulation; or
  • integration will be uninterrupted or error-free.

Any warranties relating to paid products must be stated in the applicable commercial agreement.

You are responsible for obtaining professional legal, privacy, security, and regulatory advice for your intended use.

28. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • deliberate misconduct; or
  • any liability that cannot legally be excluded or limited.

Where you have entered into a paid commercial agreement with FacePlugin, the liability provisions of that agreement will apply to the relevant products and services.

To the fullest extent permitted by law, FacePlugin will not be liable in connection with free website access for:

  • loss of profits;
  • loss of revenue;
  • loss of business;
  • loss of contracts;
  • loss of anticipated savings;
  • loss of goodwill;
  • loss or corruption of data;
  • business interruption;
  • indirect loss;
  • consequential loss; or
  • losses caused by reliance on illustrative website content.

Where no separate paid agreement applies, FacePlugin’s total aggregate liability arising out of or relating to the website or these Terms will not exceed the greater of:

  • £100; or
  • the amount you paid directly to FacePlugin for the relevant website service during the 12 months preceding the event giving rise to the claim.

This section applies only to the extent permitted by applicable law.

29. Indemnity

Where you use FacePlugin products for business purposes, you agree to indemnify FacePlugin against third-party claims, losses, liabilities, damages, and reasonable costs arising from:

  • your unlawful use of the products;
  • your application or service;
  • your breach of applicable privacy or biometric laws;
  • your lack of authority to process or supply data;
  • your infringement of third-party rights;
  • misleading statements made by you about FacePlugin products; or
  • material breach of an applicable agreement.

This section does not apply to the extent that a claim was caused by FacePlugin’s own breach, negligence, or unlawful conduct.

Any separate commercial agreement may contain additional indemnity provisions.

30. Suspension and Termination

FacePlugin may suspend or terminate access to the website, evaluation materials, licences, support, or services where:

  • these Terms are materially breached;
  • fees remain overdue;
  • a licence is misused;
  • security is threatened;
  • unlawful activity is suspected;
  • continued service would expose FacePlugin or others to legal or regulatory risk; or
  • suspension is required by law or a competent authority.

Where reasonably possible, FacePlugin may provide notice and an opportunity to remedy the issue.

Upon termination:

  • your right to use affected materials or software ends;
  • you must stop using terminated licences;
  • you must delete or return materials where required;
  • outstanding payment obligations remain due; and
  • provisions intended to continue after termination remain effective.

31. Export Controls and Sanctions

You must comply with applicable export-control, trade-control, sanctions, and import laws.

You must not export, re-export, provide, transfer, or make FacePlugin products available:

  • to a prohibited person or organisation;
  • in a prohibited country or territory;
  • for a prohibited end use; or
  • in violation of an applicable licence or authorisation requirement.

You must provide reasonable information requested by FacePlugin to assess export-control or sanctions compliance.

32. Force Majeure

FacePlugin will not be responsible for delay or failure caused by events beyond its reasonable control, including:

  • natural disasters;
  • fire;
  • flood;
  • epidemic or pandemic;
  • war;
  • terrorism;
  • civil unrest;
  • government action;
  • sanctions;
  • labour disputes;
  • internet or telecommunications failure;
  • power failure;
  • third-party cloud or infrastructure outage;
  • cyberattack; or
  • supply-chain disruption.

This section does not excuse payment obligations that became due before the relevant event.

33. Changes to These Terms

We may update these Terms to reflect changes in:

  • our website;
  • products;
  • services;
  • business practices;
  • security requirements; or
  • applicable law.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply from the date of publication unless otherwise stated.

Changes to an existing signed commercial agreement require the process specified in that agreement.

34. Assignment

You may not assign or transfer your rights or obligations under these Terms without FacePlugin’s prior written consent.

FacePlugin may assign its rights or obligations as part of:

  • a corporate restructuring;
  • merger;
  • acquisition;
  • financing;
  • sale of business; or
  • transfer to an affiliate or successor.

Any assignment remains subject to applicable law.

35. No Partnership or Agency

Nothing in these Terms creates a:

  • partnership;
  • joint venture;
  • employment relationship;
  • fiduciary relationship; or
  • agency relationship.

Neither party may bind the other unless expressly authorised in writing.

36. Waiver

A failure or delay in enforcing a right does not waive that right.

A waiver is effective only when clearly made in writing and applies only to the specific circumstances for which it is given.

37. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary or removed.

The remaining provisions will continue in effect.

38. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any right or remedy available independently of that Act.

39. Entire Agreement

These Terms, together with the Privacy Policy and any applicable written agreement, form the agreement relating to the relevant subject matter.

You acknowledge that you have not relied on a statement or representation that is not included in the applicable written agreement.

Nothing in this section limits liability for fraud or fraudulent misrepresentation.

40. Governing Law and Jurisdiction

These Terms and any non-contractual dispute arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes arising from these Terms, except where mandatory law gives an individual consumer the right to bring proceedings in another jurisdiction.

Before starting court proceedings, the parties should attempt in good faith to resolve the dispute through direct communication.

41. Contact Us

Questions about these Terms may be sent to:

FacePlugin
323 High Road
Chadwell Heath
Romford, Essex
United Kingdom

Email: info@faceplugin.com
WhatsApp: +1 (469) 278-4822

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